The request tracker ticket creation is a big pain, I think i was able to solve the ticket creation issue but it has cropped up again ... since i forgot what i did to resolve it ( some permission problem) need to look and document it..
Things which i have tried and which does not work
1. User and group setting in web apache server ( www and other , kosh and other does not solve the purpose)
2. Putting the rt-mailgate entried in /etc/mail/aliases that too does not serve the purpose